David Norfolk was working in the Research School of Chemistry at the Australian National University in the 1970s, when he discovered that computers could deliver misleading answers, even when programmed by very clever people. His ongoing interest in getting computers to deliver useful automation culminated in his joining Bloor in 2007 and taking on the development brief.
Development here refers to developing automated business outcomes, not just coding. It also covers the processes behind automation and the people issues associated with implementing it. He sees organisational maturity as a prerequisite for implementing effective (measured) process automation and ITIL as a useful framework for automated service delivery. He also looks after Collaboration and Business Process Management for Bloor, and takes a lively interest in the reinvention of the Mainframe as an Enterprise Server.
David has an honours degree in Chemistry, a graduate qualification in Computing, and is a Chartered IT Professional. He has a somewhat rusty NetWare 5 CNE certification and is a Member of the British Computer Society (he is on the committee of its Configuration Management Specialist Group).
He has worked in database administration (DBA) and operations research for the Australian Public Service in Canberra. David then worked for Bank of America and Swiss Bank Corporation in the UK, holding positions in DBA, systems development method and standards, internal control, network management, technology risk and even PC support. He was instrumental in introducing a formal systems development process for the Bank of America Global Banking product in Croydon.
In 1992 he started a new career as a professional writer and analyst. He is a past co-editor/co-owner) of Application Development Advisor and was associate editor for the launch of Register Developer. He helped organise the first London CMMI Made Practical conference in 2005 and has written for most of the major computer industry publications.
He runs his own company, David Rhys Enterprises Ltd, from his home in Chippenham, where he also indulges a keen interest in photography (he holds a Royal Photographic Society ARPS distinction).
David Norfolk's content on Bloor Research
- Egress – some real guidance on the Insider Threat (4th April, 2019)
- Cloud assurance - what questions to ask? (7th February, 2019)
- Project Social - Why is it essential for Workforce Wellness? (5th February, 2019)
- The BCS CMSG Conference 2019 - a chance to catch up with Configuration Management and the Cloud (5th February, 2019)
- Zoho analytics - another David fighting Goliath out there (21st November, 2018)
- Restore as a service - Backup is good, but restore is a lot more useful. I talk to W. Curtis Preston, “Mr Backup”. (12th November, 2018)
- NextStep 2018 for OutSystems - OutSystems 11 targets large application portfolios (22nd October, 2018)
- DevOps Orchestration - the Morpheus tool integration platform looks interesting (13th September, 2018)
- OpusView - a new approach to visualising work? (10th September, 2018)
- KPIs for Innovation - Managing Innovation for the Mutable Business (30th August, 2018)