Functional Overview

The Bloor Clinical Correspondence Maturity Solution is an authored set of best practice processes and capability statements, validation and consensus building workshops, reports, recommendations and ongoing assurance which evaluate and transform the effectiveness of the clinical correspondence process. These are based on our well established and recognised Bullseye methodology and on Capability Maturity Model Integration (CMMI) formats. The aim of all this is to help Trusts maximise the return on their technology investments by improving underlying processes and the consistent adoption of the technology.

The solution uses a tool that combines rapid assessment of capabilities and level of consensus based on a 5 level optimisation model with project-based action and review processes, backed up by a flexible and graphical dashboard.

Clinical Correspondence Category Structure

The basic structure consists of 3 levels:

  • An overarching Clinical Correspondence Category
  • Capability Groups
  • Capabilities

Each capability is prioritised based on its relative importance and impact, and has a number of statements associated to it. There are 92 statements against the 20 Capabilities.

Patient experience

Reduce the backlogs that occur in the production of clinical correspondence which impact the achievement of Referral-to-Treatment (RTT) and Commissioning for Quality & Innovation (CQUIN) targets and result in poor patient satisfaction.

Cost improvement

Mitigate the pressure on meeting Trust Control Totals and Cost Improvement Programme (CIP) targets by identifying substantial recurrent cost savings.

Transformational change

Adopt new processes, standards and technologies and collaborate across organisational silos to help deliver the new Transfer of Care Agenda.

Digital roadmap

Eliminate manual processes, reduce retyping and integrate closely with Electronic Patient Record (EPR) and Patient Administration (PAS) systems in support of local Digital Roadmap.

Organisational development

Improve competencies and capabilities across secretarial and clinical staff in the production of clinical correspondence.

Clinincal correspondence organisation flowchart

The Process

Clinical Correspondence Process Diagram


Right from the conclusion of Stage 2 a comprehensive spreadsheet and series of charts are available that enable you to drill down and identify key areas of risk and weakness; compare awareness, understanding and capability across teams and individuals and project the impact of transformation moving forward.

At the conclusion of Stage 3 a report is delivered showing overall clinical correspondence maturity, recommendations on process and capability transformation along with projected cost savings.

Two tablets showing charts

Implementation and Assurance Services

A Bloor consultant will oversee and manage the initial review and provide training in the use of the methodology and tools should you wish to run this review yourself at a later stage.

As projects are identified by this review and move into a transformation stage Bloor assign remedial actions and responsibilities, assign costs and agree key performance indicators and controls. This process provides the underpinning for rolling reviews to monitor capabilities and ongoing performance, that provides the necessary assurance for Audit and the Executive Board.

And should you not wish to perform some or all of these activities in-house, Bloor has skills and experience that cover the whole spectrum of technology adoption, process improvement and change management functions.

To find out more please call us on +44 (0)207 043 9750 or email us at